Privacy Policy

DMS Visa International ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you use dmsvisa.com and our visa, passport and document legalization services, how we use and share it, and the choices you have.

Where this Policy says we need your consent, such as for analytics cookies, we ask for it separately. Simply visiting the site does not count as agreement.

1. Information we collect

To process a visa, passport or legalization application we need information about the traveller or document holder. Depending on the service, this may include:

Some destination countries require information that is sensitive, such as criminal record or health details. We collect it only when the application requires it, and use it only for that application.

Our website is not directed at children under 13, and we do not knowingly collect information from them online. Applications for minors must be submitted by a parent or legal guardian, who provides the child's information on their behalf.

2. How we use your information

We use the information we collect to:

We do not sell your personal information, and we do not use it for advertising.

3. Cookies and analytics

Cookies are small text files stored on your device. We use a small number of essential cookies, plus Google Analytics cookies only if you agree to them.

We also store your cookie choice in your browser's local storage, so we don't ask you again on every visit.

Google Analytics. We use Google Analytics 4 to understand, in aggregate, how visitors find and use our site. It does not load until you click Accept on our cookie banner. Google processes this data under its own privacy policy.

Changing your mind. Use the Cookie settings link in the footer of any page to change your choice at any time. If you decline after previously accepting, we stop analytics and delete the Google Analytics cookies from your browser.

You can also block or delete cookies in your browser settings. Blocking essential cookies may stop parts of the site, such as the contact form, from working.

4. Spam protection (Google reCAPTCHA)

Our contact form is protected by Google reCAPTCHA, which helps us tell real people from automated spam. reCAPTCHA collects hardware and software information, such as device and browser data, and sends it to Google for analysis. Because it is needed to keep the form working, reCAPTCHA is treated as essential and is not controlled by the cookie banner.

The Google Privacy Policy and Terms of Service apply to your use of reCAPTCHA.

5. How we share information

Governments, embassies and consulates. To process your application, we submit your information and documents to the embassy, consulate or government authority of the destination country, and where needed to the US Department of State or other authorities that authenticate documents. These bodies handle your information under their own laws and policies, which may differ from US law.

Service providers. We use a small number of vendors who process information on our behalf and may use it only to provide their service to us:

Payments. When you pay online, your card is entered directly with our payment processor, Square, and handled under Square's privacy policy. We never see or store your full card number.

Legal requirements and protection. We may disclose information if required by law or a valid legal request, such as a subpoena or court order, or to protect the rights, property or safety of DMS Visa International, our customers or others.

Business transfers. If our business is sold or merged, your information may transfer to the new owner, who must continue to protect it in line with this Policy.

We do not share your information with third parties for their own marketing.

6. How long we keep information

We keep personal information only as long as we need it for the purposes above, then delete or anonymize it.

Original passports and documents are returned to you, not kept. We may keep information longer if the law requires it or to resolve a dispute.

7. Information security

We use reasonable administrative, technical and physical safeguards to protect your information, including encrypted (HTTPS) connections and restricted staff access. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Your choices and rights

Depending on where you live, you may have the right to:

To make a request, email us at the address below. We may need to verify your identity first, and we aim to respond within 30 days. Withdrawing consent does not affect anything we did before you withdrew it.

9. Visitors and clients outside the United States

We are based in the United States, and your information is stored and processed here. If you are in the European Union, the United Kingdom or another region with data protection laws, we rely on these legal bases:

You also have the right to complain to your local data protection authority.

10. Third-party links

Our website links to sites we do not operate, such as embassy and government websites. We are not responsible for their privacy practices, and we encourage you to read their policies.

11. Changes to this Policy

We may update this Policy from time to time and will change the "Last updated" date at the top when we do. If we make significant changes, we will place a notice on our website before they take effect.

12. Contact us

For questions about this Policy or how we handle your information, contact: